• Skip to main content
  • Skip to secondary menu
  • Skip to footer

ESN.net

event sharing network

  • Share Your Event
    • Make a Contribution
  • Events
  • Markets
  • About
  • Contact

ISG Xperience Summit, March 30–31 2020, Pasadena, California

February 26, 2020 By admin Leave a Comment

Leading customer and user experience experts will explore how enterprises are using new design, data and technology approaches to deliver increasingly personalized services when they speak at the ISG Xperience Summit, hosted by global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III), March 30–31, in Pasadena, Calif.

The day-and-a-half event, at the Westin Pasadena hotel, will examine how personalized, immediate and convenient services are critical to winning and retaining the business and loyalty of today’s highly informed consumer.

“In the age of convenience and choice, every aspect of an interaction with a company, product, or service affects users’ perception and loyalty,” said John Boccuzzi, Jr., senior director, ISG Research and chair of this year’s summit. “We are pleased to welcome speakers from some of the world’s leading brands to our second ISG Xperience Summit to share how they assess the physical, emotional and digital aspects of experience, how they harness data to deliver meaningful personalization, and how they meet the need for speed with technology and analytics.”

David Kepron, vice president – Design, Global Design Strategies, at Marriott International, will deliver the keynote address, “Be Creative. Be Brave,” on Monday, March 30. Drawing on his work creating compelling customer experiences at Marriott’s Westin, Renaissance, Le Meridien, Autograph Collection, Tribute Portfolio, Design Hotels and Gaylord hotels, Kepron will discuss consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising. He also will sign copies of his book, Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World, at a reception the evening of March 30.

Greg Chase, former corporate vice president of Guest Strategy & Insights for MGM Resorts International, will deliver the morning keynote address on Tuesday, March 31. In his presentation, “Customer Data – Success from Simplicity,” Chase will discuss how organizations can escape data paralysis, simplify their data sets and create a single view of the customer to drive business success.

Rounding out day two, Brock Dubbels, vice president of the Experience Design and Innovation Lab at Bank of America in San Francisco, will deliver “The Need to Disrupt,” the afternoon keynote presentation on March 31.

Additional sessions include a day-one panel discussion, “Experience Disrupted!”, with Miska Paulorinne, head of CX & Digital Strategy at Stefanini, examining the “friction hunters” who are redefining experiences across the digital ecosystem. Natascha French, chief marketing officer of VNTANA, an augmented reality platform, will share thoughts on how speed defines brand perception in the fireside chat, “Tying it All Together – Closing the Speed Gap,” on day two.

Also on day two, the advent of 5G networks will be the focus of “5G Revolution,” a panel discussion that will explore the new era of possibility ushered in by this emerging technology. Participants also will learn how to achieve long-term customer engagement through omnichannel delivery in the panel discussion, “Defining the New Age of Xperience – Omnichannel Delivery,” with Lauren Comer, senior product marketing manager for NICE inContact, a cloud-based contact center software provider.

“Automation, AI, chatbots and 5G networks are all playing a part in enabling organizations to deliver more personalized experiences when and where customers want them,” Boccuzzi said. “Despite the technology and data that are available today, many companies are struggling to turn these tools and information into a cohesive, actionable picture of their customers. The ISG Xperience Summit will help participants formulate a strategy to transform the experiences they deliver.”

The agenda also features a networking lunch, where attendees can engage directly with the summit speakers, hands-on technology demonstrations in the ISG Innovation Lab, and an ISG Startup Challenge, in which tech startup entrepreneurs will pitch their innovative business solutions and technologies to a panel of judges. The winner will be chosen through a live audience poll.

The ISG Workplace Summit is sponsored by NICE inContact, Stefanini and Cigniti. For more information on the ISG Xperience Summit, visit the event website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Filed Under: events Tagged With: ISG Xperience Summit

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Footer

Recent Posts

  • Tech Summit 2023 has officially kicked off
  • The 9th International Conference on Educational Innovation (CIIE 2023) will take place in the Tecnológico de Monterrey, Monterrey Campus, from January 16–18
  • Abu Dhabi Sustainability Week 2023 to Set Agenda for Inclusive Climate Action
  • Climate Change Conference 2022 was attended by top experts and professionals from around the world
  • Blockchaining Conference 2022 Set Agenda for Inclusive Web 3
  • Marketing Development Conference 2022 has been a success
  • Dubai FinTech Summit, May 8-9, 2023, Dubai, UAE
  • Smart City Expo 2022 gathers the key actors in the urban ecosystem to design Cities inspired by People
  • Bermuda Tech Summit Showcases Island’s Innovation and Connects Global Tech Leaders
  • Velocity 2022, November 7-9, 2022, Omni Scottsdale Resort & Spa at Montelucia, Scottsdale, Arizona

Media Partners

  • Calendarial
  • Technology Conferences
  • Event Calendar
ETHDenver’s #BUIDLathon and Community-Owned Innovation Festival Returns in February 2023
Finland Independence Day 2022, December 6
The Global IP Europe Exchange, 13-14 March 2023, Berlin
2022 POCUS World Conference, September 16-17, 2022
Today is the winter solstice, December 21
Augmented World Expo USA, June 1-3, 2022, Santa Clara Convention Center
Powerful Keynote Speakers, Musical Headliners Announced for Ignite 2021 Logistics Tech Conference, August 3-5, 2021, San Antonio
K-Global 2021, November 8-10, 2021
JavaScript Congress 2021, November 23-25, 2021
Forrester Announces Full Conference Agenda For Technology & Innovation North America 2021 Live Virtual Experience, November 2–3, 2021
Sustainable Transport Forum 2021 gathers world leaders to drive the shift to a fossil free transport system, May 19, 2021
IAA Mobility 2021, September 6-12, 2021, Munich, Germany
TechLaw.Fest 2020 Sets Stage For Legal Industry’s Future
IFA 2020 Special Edition, a global leading trade fair for consumer electronics, September 3-5, 2020, Berlin
ILA22, the leading aerospace trade fair on 22-26 June 2022 in Berlin

Media Partners

  • Technologies.org
  • 3v.org
  • Market Analysis
Fluence and Rich Electric Announce Partnership to Deploy the First 100 MW level Battery-Based Energy Storage System in Taiwan
H3 Dynamics and Hylium Industries Join Forces to Progress Liquid Hydrogen-Electric Flight Capabilities
Apple Introduces Next-Generation iPad Pro, Supercharged by the M2 Chip
Oxford Quantum Circuits raises £38 million Series A to accelerate R&D and expand into APAC
Volvo will supply 20 heavy-duty electric trucks to Amazon
Canditech raises $9 million seed round from Insight Partners and StageOne Ventures to create a world without resumes
Techstars Continues to Demonstrate Commitment to the Start-up Ecosystem in Korea
Foundational Skills Checklist
Blues Wireless Raises $32M To Accelerate Enterprise Adoption of Cellular IoT
Morse Micro Supercharges its Series B Funding Round with AU $30 Million Top-up from Major Superannuation Funds and Others
Nuclear is a new GreenTech
How to create urban developments with a competitive streak
The decoupling of the semiconductor industry from China is heavily dependent on ASML
What trends are emerging in the MLops ecosystem
Strong Chinese economy is the thing of past

Copyright © 2022 ESN.net

Media Partners: Technologies, Market Analysis & Market Research and Exclusive Domains

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie SettingsAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT